168gamesTerms of Use

When you open an account with us at 168games, you agree to our terms that govern account creation, deposits, withdrawals, disputes, and your use of our platform. These terms apply equally across our Android app, iOS browser, and desktop website. We've written them to be clear and fair while protecting both your interests and ours.

Our terms cover what happens when you register, how we handle your personal data during KYC verification, how deposits and withdrawals work, and what occurs if a dispute arises. We also explain the rules for games, bonuses, and account closure. All services we provide are available only where local law permits.

This page outlines the key principles we operate by. For the complete legal text, see the footer links. If you have questions about any term, our support team is available to clarify.

Account Registration and Your Rights on 168games

Account opening at 168games requires you to be of legal age in your jurisdiction and to provide accurate personal information. During registration, you supply email, password, and basic details. We then ask you to complete KYC (Know Your Customer) verification—uploading your government ID and proof of address via camera or document upload.

We process KYC documents to verify your identity and prevent fraud. We store these securely and use them only for compliance purposes. Our verification typically completes within one business day. Once approved, you can link a payment method and deposit.

You're responsible for keeping your password confidential. If you suspect unauthorized access, contact us immediately via live chat or email. We'll review your account, secure it, and guide you through password recovery if needed.

Deposits, withdrawals, and payment methods on 168games

We accept deposits via nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, and e-wallet. When you deposit, funds move directly from your payment app or bank account to our secure gateway. We never store your payment credentials.

Your 168games balance is your property and reflects all deposits minus withdrawals and game activity. You may request withdrawal at any time. We process withdrawals after a standard review period to verify your account and prevent fraud. Funds return to your original deposit method—if you deposited via mobile banking, withdrawal goes back to your local payment wallet.

We reserve the right to hold withdrawals temporarily if we detect unusual activity. This protects your account and complies with anti-fraud regulations. We'll notify you of any hold and typically resolve it within one business day.

Games, bonuses, and fair play on 168games

All games on 168games use certified random-number generators (RNG) or are conducted by live dealers in real time. Game outcomes are independent of your prior results. We publish return-to-player (RTP) percentages in each game's information menu. Bonuses, where offered, are subject to our bonus terms—which specify wagering requirements, eligible games, and expiration dates. We enforce these consistently for all users.

You may not use automated tools, cheating software, or collusion tactics to gain unfair advantage. If we detect such activity, we reserve the right to close your account and forfeit your balance. We monitor for fraud continuously and escalate serious cases to local authorities where required.

Dispute Resolution and Jurisdiction on 168games

If a dispute arises—such as a balance discrepancy, game outcome question, or withdrawal issue—contact us immediately via live chat or email. We investigate thoroughly, review server logs, and respond within 48 hours typically. Most disputes resolve within this window.

If informal resolution fails, we proceed to mediation or arbitration according to the terms you agreed to during registration. We do not accept claims after 30 days of the disputed transaction. Keeping detailed records of your sessions helps us investigate quickly and fairly.

Jurisdiction and applicable law

Our services are available only where local law permits. Users are responsible for verifying that access to and use of 168games complies with their own jurisdiction's regulations. We do not offer our services in jurisdictions where online wagering is prohibited.

The laws governing our platform depend on your location and the applicable jurisdiction. When disputes occur, we resolve them under the law that applies to your region. If you're unsure about legality in your jurisdiction, we recommend consulting local authorities or a legal professional before opening an account.

Account closure and dormancy on 168games

You may close your account at any time via account settings or by requesting closure from our support team. Upon closure, we return any remaining balance to your linked payment method. We retain your account data for seven years for compliance purposes, but your login access is immediately disabled.

Dormant accounts (no login or activity for 12 months) may be subject to account review or closure under our policies. We notify users via email before closing dormant accounts and provide an opportunity to reactivate. Balances in closed accounts are returned to their original payment method or held in trust, depending on local requirements.

Changes to our terms on 168games

We reserve the right to update these terms as our business evolves. We notify users of material changes via email and in-platform notification at least 14 days before changes take effect. Continuing to use 168games after notification means you accept the new terms. If you disagree, you may close your account before the effective date.

Minor clarifications or corrections may be made immediately. We maintain a version history of all terms, and you may request prior versions at any time from our support team.

Support and contact on 168games

Our support team is available to answer questions about these terms or any aspect of your 168games account. You can reach us via live chat (typically 30-minute response time during business hours), email (24-hour response expected), or phone during local business hours. We provide English support and local-language assistance where available.

For urgent account security issues—suspected fraud, unauthorized access, or compromised devices—contact us immediately via live chat. We prioritize these requests and respond within subject to verification. For non-urgent questions, email works well and lets you maintain a record of the conversation.

168games operates transparently and fairly. These terms reflect our commitment to protecting your interests while maintaining a secure, compliant platform. By joining us, you're agreeing to this framework—one designed to keep your experience safe and your balance protected.