168gamesFrequently Asked Questions

If you forget your 168games password, click the "Forgot password?" link on the login page. Enter your registered email address. We send a password reset link to your email within a few minutes. Click the link, create a new password, and log in. The reset link expires after a set period for security. If you do not receive the email, check your spam folder or contact our support team—we can verify your identity and help you regain access to your account.

During registration on 168games, you provide your email address, create a username and password, and select a currency. You also agree to our terms and privacy policy. After account creation, we request your full name, date of birth, and identity document (passport, national ID, or driver's license) for KYC verification. You upload a clear photo or scan of your document; we verify it within standard processing windows. We also collect your phone number for account recovery and notifications. All information is encrypted and stored securely; we do not share it with third parties outside payment processors and legal requirements.

We at 168games encrypt your login credentials and personal data both in transit and at rest. Your password is hashed and never stored in plain text. Identity documents uploaded during KYC are encrypted and retained only as long as required by law. We use your email and phone number to send account notifications, withdrawal confirmations, and security alerts. You can adjust notification settings in your account menu. Your data is not sold to advertisers. We share information with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) only to confirm deposits and withdrawals. For details, read our privacy policy

Yes. We at 168games support direct bank transfers from local payment, online payment, e-wallet, and mobile banking via Virtual Account (VA). During deposit, select your bank and we generate a unique VA number. Transfer your chosen amount from your bank app or ATM to that VA. The deposit confirms in your 168games account within a few minutes of receipt. You can also deposit via local payment, online payment, e-wallet, mobile banking, local payment, and online payment. Bank transfers are available 24 hours; processing time depends on your bank's transfer speed, typically under an hour during business hours.

We do not charge a fee for deposits to your 168games account via any method (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or bank transfer). Your bank may charge a transfer fee depending on your account type and the method you choose; we recommend checking with your bank. Withdrawal requests to your registered payment method are also free. Once you request a withdrawal, we review your account for compliance; standard review windows apply. After approval, funds are returned to your original payment method within the timeframe specified by that method's provider.

We at 168games offer a welcome bonus package to new users after their first verified deposit. The offer terms and conditions are displayed during registration and before you claim the bonus. Bonus funds are typically credited within hours of your deposit confirmation and may be subject to wagering requirements or game restrictions—full terms are shown in your account under "Bonuses." Bonus funds cannot be withdrawn directly; they must be used to place bets or play games first. If you have questions about bonus eligibility or how to claim, contact our support team with your account email.

We at 168games offer live betting on major football competitions: Liga 1 (Indonesian league), Piala Indonesia, Piala AFF, Premier League, LaLiga, Serie A, Bundesliga, and UEFA Champions League. Markets include match result, over/under goals, both teams to score, first goalscorer, and handicap lines. We also cover esports (Mobile Legends, Free Fire, PUBG Mobile), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), and slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Markets open before kickoff and close at halftime or full-time depending on the bet type. Odds update in real-time; your stake is locked when you confirm the bet.

Our multilingual support team is available via email and live chat. Email us at the contact address listed in your account menu or on our about us page. Include your registered email or username, a clear description of your issue, and any relevant details (e.g., transaction ID, game name, error message). We respond to most inquiries within standard response windows during business hours. For urgent issues like account lockout or withdrawal problems, use our live chat feature—available 24 hours in English and other languages. Support does not charge a fee for account help, KYC questions, or technical troubleshooting.

We at 168games operate with jurisdiction-restricted access. Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. During registration, we verify your location and identity. If you access 168games from a restricted jurisdiction, your account may be suspended. Users are responsible for verifying that access and use of 168games comply with their own jurisdiction's law. If you are unsure whether 168games is available in your location, contact our support team or review the legal notice for detailed jurisdiction information. We cannot process withdrawals from accounts registered in prohibited jurisdictions.